Shipping & Returns

Shipping

We ship to all 27 EU member states. Shipping is free. Orders are usually dispatched within 1–2 business days; delivery then takes 3–7 business days.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If you ordered several goods that are delivered separately, the period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us ([Company legal name], [Street, City, Postal code, Country], hello@modopaw.com) of your decision by an unequivocal statement (e.g. an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including the costs of delivery (except supplementary costs if you chose a delivery type other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. We will use the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.

You shall send back the goods to [Return address] without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To [Company legal name], [Street, City, Postal code, Country], hello@modopaw.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ____

Ordered on (*) / received on (*): ____

Name of consumer(s): ____

Address of consumer(s): ____

Signature of consumer(s) (only if this form is notified on paper): ____

Date: ____

(*) Delete as appropriate.

Damaged or faulty goods

If your order arrives damaged or a product is faulty, please contact us at hello@modopaw.com with your order number and photos. Your statutory legal guarantee rights apply in full.